My credit card was declined, but I’m still showing a pending charge

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If a debit card or check card is used to make a payment, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the “authorized” funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. Such authorization are merely “pending” charge, and funds will not be transferred because the charge attempt failed our security measures.

The most common reason for the failed transaction is that both the billing address and the zip code entered do not match the billing address on file with the bank that issued your debit/check/credit card.

  • What can you do?

In most cases, you don’t need to do anything, but monitor your funds and watch the pending charge drop off of your statement within a few business days.

The single best thing you can do in this situation is to contact your issuing credit card company or bank in order to determine their policy for releasing these pending authorizations.

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